We are a leading provider of programmatic advertising technologies in Ukraine, with a mission to unify the digital advertising ecosystem so digital ad monetization can be Transparent, Qualified & Efficient. Our team is dedicated to delivering exceptional customer service, and we’re looking for motivated individuals to join us as Support Specialists.
REQUIREMETS:
- Excellent verbal and written communication skills in English
- Strong problem-solving skills and business communication techniques
- Ability to work independently and as part of a team
- Proficient in Microsoft Office, Browsers’ basics, and other default internet of things skills
- Ability to work flexible hours and shifts
- Extremely proactive, organized, responsible
WOULD BE A PLUS:
- Middle/High school diploma or equivalent
- Some college education or relevant experience in customer service is preferred but not required
- Professional experience on a relevant position (Customer Support in IT sphere, Account manager, Pre-Sales manager) is preferred but not required
- Experience using customer service software, such as LiveAgent, Intercom, Zendesk, Freshdesk or HubSpot is a plus
- Understanding of the online or offline advertising market is a plus
- Experience using Advertising platforms, such as Google Ads, Microsoft Ads, Facebook Ads is a plus
RESPONSIBILITIES:
- Respond to customer inquiries via chats, emails, and incoming tickets in a timely and professional manner
- Immediately react to customers’ inquiries and decrease the response time to minimum
- Provide solutions to customer issues and ensure customer satisfaction
- Solve business and technical issues (in collaboration with technical team)
- Escalate customer issues to the appropriate departments as needed
- Collaborate with the team to continuously improve customer service processes and procedures
- Maintain accurate and up-to-date customer records in CRM
- Develop and expand product knowledge and be aware of recent market trends
- Create and maintain the relevance of user documentation including how-to guides, user manuals, instructions, and FAQs
- Be engaged into continuous self-education and cross-learning
WE OFFER:
- Competitive salary
- Friendly atmosphere and goal-oriented colleagues
- Comfortable working space and rest area
- Paid vacation (20+ working days per year) and sick leaves
- Corporate English classes
- Medical insurance
