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Account Manager (Customer Support Manager)

Remote

Management

Account Manager (Customer Support Manager)

Management

Remote

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REQUIREMENTS:

  • At least 1 year of experience in Tech Support, Account Management, Customer Success, or a related role
  • Upper-Intermediate (B2) or Advanced (C1) level of English with strong verbal and written communication skills
  • Strong analytical and logical thinking with the ability to identify root causes and solve problems efficiently
  • Excellent customer-oriented mindset and the ability to manage multiple tasks simultaneously
  • Confidence in working with technical tools and the ability to quickly learn new systems

RESPONSIBILITIES:

  • Respond promptly to customer inquiries, provide product guidance, and deliver high-quality support
  • Manage customer accounts, onboard new users, and assist with platform setup and configuration
  • Investigate and resolve technical and operational issues, escalating complex cases to the technical team when necessary
  • Collaborate closely with the Technical and Sales teams to improve the overall customer experience
  • Collect, organise, and share customer feedback to help drive product improvements

WE OFFER:

  • Competitive salary
  • A friendly and professional team
  • Opportunities for professional growth and career development
  • Paid vacation and sick leave
  • Corporate English classes
  • Medical insurance

Are you in?

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